We have qualified/ professional personnel serving in various cadres within the organization. The highly qualified personnel go the extra mile in offering personalized services that meet and even surpass the needs and expectations of our ever increasing clients. We have a resident registered pharmacist, several enrolled pharmaceutical technologists and adequate support staff – ensuring we operate within the provision of pharmacy and poisons board – the body mandated to regulate the pharmacy industry.
About Us
Welcome to Newwell Track Pharmacy
The wealth of a nation lies in its ability to produce a healthy workforce. It is against this backdrop that New Lemuma Pharmacy Co. Ltd was founded as a registered community pharmacy in January 2011, to be a major player in the provision of affordable Pharmaceutical care to the ever-increasing Kenyan population.
Situated in Nairobi’s Central Business District, on the ground floor of KTDA Plaza, Tom Mboya Street, New Lemuma Pharmacy Co. Ltd has consistently provided quality and trusted pharmaceutical products and services, to a wide range of clients in and outside Nairobi. The strength of our business lies in:
- Good Customer Service
- Extended Hours Of Business – We open daily including on Sundays and Public Holidays
- Professional and ethical dispensing
- Keeping a wide range of pharmaceutical products
To provide services that contribute to optimal pharmaceutical care for all patients and customers. We shall endeavor to provide patient-centered care that optimizes medication therapy, improves treatment outcomes, promotes wellness and disease prevention.
We shall continually rethink, reshape and refine solutions to pharmacy care challenges.
To participate as a member of the health care team in ensuring
safe and effective medication therapy and optimal patient treatment outcomes. Our responsibilities include medication preparation and distribution, medication monitoring, and provision of information to patients and their familie
New Lemuma Pharmacy will seek to provide you-our valued customer and patient with information about the following:
- Specific medications
- The need to take medications as ordered
- Ways to help improve compliance
- The identity of the medication and how it works
- Intended benefits of the medication
- How and when to administer the medication
- Side effects to expect and ways to deal with these side effects
- Allergies
- Precautions to take
- Possible drug interactions
- Storage requirements
- Emergency contacts.
CUSTOMER SERVICE STANDARDS
We the staff of Lemuma Pharmacy shall seek to:
- Deliver service and care with respect, compassion , enthusiasm and sensitivity
- Continuously improve on our customer care through feedback and complaint resolution
- Explain relevant drug information in an easy and understandable language to our customers/patients
- Save the customers time and attend effectively and promptly to their satisfaction
- Protect the confidentiality of information of our customers
- Continuously improve our customer care through feedback and compliant resolution
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